Store Policies
Orders:
For Phone Orders only and information or Customer Service:
Call 478-396-6796 -or- 800-707-4696
Email us: sales@extreme-scooters.com
Stock availability is subject to change at any time. Our Prices reflect factory direct and do not include assembly or prep of the scooter, customer is responsible for assembly and/or prepping of the scooter.
We will try to meet your color choice of the item that you select, but cannot guarantee it.
New year models may have some small factory changes/modifications that may not be shown in photographs on the web site.
We do not Drop Ship in the state of Georgia. Georgia residents, must order in store (deposit required) and must pay sales tax, assembly and lift gate service fee.
Payment:
For your convenience we currently accept:
Personal Checks, Money Order, or Direct Bank Wire Transfer.
Some Major Credit Cards and ATM Payments are Accepted.
Layaways:
All Layaways are 30 days unless otherwise specified.
Warranty:
Warranties are offered by the Manufacturer’s. Most of our scooters are shipped factory direct. Warranty covers limited parts and not labor. If a defective part is required for exchange for warranty customer is responsible for shipping back to Manufacturer. Extreme Scooters sells scooters at almost wholesale prices so if any dealer prep is needed or assembly it is the customers responsibility. Extreme-Scooters does not cover any trailer rental.
MC Warranty Policies: (MC Family Moped Models – Maui, Bahama, Sicily, Tahiti, Fiji, Bermuda, Bali)
Note: MC and Tank import two brand of scooters which are identical. These are the Tank Touring 150 and 250 and the MC Bali 150 and 250.
Shipping:
Most of All Products on our web site are Dropped Shipped Directly from Our Distributors to your Residence, thus Shipping Time and Availability Will Vary.
Normal Shipping Time will vary according to Zip Code and Product Ordered. A shipping time estimate will be provided on your Bill of Sale. We are sorry but the shipping time estimate can not be guaranteed as a delivery date.
“Fully Assembled Product” means 85% Assembled and there is some other Assembly Required.
Shipping Damage:
Upon receipt of the the product ordered, i.e. Trike, Bike or Scooter you should perform an inspection making sure everything is in order, conformance, and meets your order.
Assure that there is no visible shipping damage to the crate itself or contents, otherwise you have the right to refuse the shipment and a replacement will be shipped.
However, if you see even a tear on the shipping container, you have to Note it above or below your Signature on the Receipt the Truck Driver gives you for the Reason of Activating the Shipping Insurance in case of hidden damage that may not be visible at the time of delivery. You must hand write a short note such as: “The Crate had some damage” etc.
Any visible damage and the shipping company or carrier will not attempt to deliver, but instead return and a replacement item will be shipped. We will provide replacement parts and any related reimbursement. The shipping damage claim can be filed by yourself, or extreme-scooters, we will be glad to do so and / or provide all necessary assistance with the claim.
Cancellations:
Any Cancelled Orders that have shipped are subject to Cancellation Fee of 10% Re-stocking Plus Shipping cost.
Returns:
Used merchandise will not be accepted for return after 10 days from date of delivery.
There may be additional fees on returned merchandise based on the merchandise condition.
A 20% processing fee will be added to all returned merchandise.
Extreme-Scooters reserves the right to refuse the return of any merchandise at any time, regardless of any issues, condition, or length of time since purchase.
If merchandise ordered is not received within 14 Days a Full Refund shall issued.
Advertised Speed:
When top or maximum speed is specified it means:
The Vehicle, Motorcycle, Scooter, Trike etc. is capable to reach and perform to that speed safely but may or may not reach that speed in actual usage without modification(s) depending on several factors to include removal of speed limiter installed by factory and other(s).
Disclaimer:
Note: It is common for Imported Street Legal Scooters, Trikes, Motorcycles, etc to be manufactured one year and more rarely two years prior to the current sale invoice year. Therefore the appearance of metal oxidation, and other indication associated with storage for a year or two years may give the impression the vehicle is not brand new when if fact it is. In addition the Street Legal Scooter, Trikes, Motorcycle, etc. comes with a Federal Odometer Disclosure that indicates that it has approximately 5 miles on the Odometer, where the factory required testing the vehicle to assure all functions meet DOT Requirements.
Privacy Policy:
ElectricBicycle.com is strongly committed to protecting the privacy of your personal information. This privacy statement explains ElectricBicycle.com data collection and use practices with respect to its website (the “Site”). By using the pages in this site, you agree to the information collection and use practices described in this privacy statement.
1. Collection of Personal Information
We may ask you for information that personally identifies you (personal information) or allows us to contact you to provide a service or carry out a transaction that you have requested. The personal information we collect may include your name, your address, your credit card number, contact information and other information about products and/or services requested through the Site.
The Site may also collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the website from which you linked directly to the Site. This information is used, among other things, to help improve the Site, analyze use trends and administer the Site.
2. Use of Personal Information
Except as otherwise required by law, the personal information collected on this Site will be used solely to operate the Site and to provide the service(s) and/or product(s) or carry out the transaction(s) you have requested or authorized. In support of these purposes, ElectricBicycle.com may use personal information to provide you with more effective customer service, to improve the Site and any related ElectricBicycle.com products or services, and to make the Site easier to use by eliminating the need for your repeated entry of the same information. In order to offer you a more consistent experience in your interactions with ElectricBicycle.com, information collected by the Site may be combined with information collected in connection with other ElectricBicycle.com products and services.
ElectricBicycle.com occasionally hires other companies to provide limited services on our behalf, such as website hosting, mailing/shipping, etc.. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.
ElectricBicycle.com may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on ElectricBicycle.com or the Site; or (b) protect and defend the rights or property of X-Treme Electric Bicycle and the Site.
3. Control of Personal Information
Except as otherwise described in this privacy statement, your personal information will not be shared outside of ElectricBicycle.com and its subsidiaries and affiliates without your permission.
4. Security of Personal Information
ElectricBicycle.com is strongly committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect personal information from unauthorized access, use, or disclosure.
5. Cookies
We use cookies on this Site to ensure the integrity of your transactions and to personalize the Site. A cookie is a small text file that is placed on your hard disk by a web page server and that helps the site to recall your specific information on subsequent visits. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
The use of cookies simplifies the process of delivering relevant content, eases site navigation, and provides other similar benefits to users of the Site. When you return to the Site, the information you previously provided can be retrieved, so you can easily use the Site’s features. If you choose to decline cookies, you will not be able to fully experience the interactive features of the Site.
6. Links to Other Sites
This site contains links to other sites. ElectricBicycle.com is not responsible for the privacy practices or the content of such Web sites.
7. Changes to this Statement
We reserve the right to update this privacy statement from time to time. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement, as amended from time to time.
8. Contact Information
ElectricBicycle.com welcomes your comments regarding this privacy statement. If you believe that ElectricBicycle.com has not adhered to this privacy statement, please contact us electronically at the following address, and we will use commercially reasonable efforts to promptly determine and remedy the problem:
